Together we can slow the spread of Covid19





Rapidly changing developments of Covid-19 has seen our NZ Government review it's position on family members viewing the deceased.

We are pleased to advise that family and whanau from the same isolation ”bubble” as the deceased may now view the body of their loved one at the funeral home. Unfortunately, people in a separate isolation bubble cannot go either with the deceased (and their family or whanau) or separately.

We will discuss viewing arrangements in more detail with each family, as the health and safety of mourners and staff is paramount. 

Managing Director Adrian Catran says while the Government regulations restrictions on funerals, cremations and burials in the presence of any sized group have not changed, he is pleased families now have an opportunity to say a final goodbye, as it is a crucial part of the grieving process. 

A maximum of 1 to 2 people may enter the Twentymans Funeral Home to make arrangements for a burial or cremation. Twentymans has a chapel in Thames and viewing rooms in Whangamata and Whitianga. 

As of Tuesday 24 March, Prime Minister Jacinda Ardern raised the pandemic alert to level 4, which means people must stay home in self-isolation to stop the spread of the virus.  

Twentymans suggest families consider postponing the memorial to a later date if they wish for others to be present at a service. 

“We at Twentymans are organising cremations with families online, so the family does not need to come in to the chapel but can use the phone or online tools for communicating their wishes with us.” 

Twentymans Funeral Directors


We want to reassure you, we follow all the advice and systems put in place by New Zealand Medical/Health Authorities. 
And your health and the health of our staff is our top priority! 

Rest assured as Professionals, that we are fully trained in how to handle and prepare the deceased. We understand the dangers and will take every care with the deceased, your families and our staff. 

We will take the time to communicate with you any new requirements from the health authorities, and we ask that you would inform us if you have any concerns or suspect that the deceased or one of your family has been in contact with potentially infected people or may be infected with Covid 19. We can also offer full web streaming of any gathering from our Thames Chapel.

All our facilities already follow the very highest hygiene practices, but we have increased the cleaning protocols throughout all of our facilities, using hospital-level disinfectants, just to be extra safe.

How coronavirus spreads


Coronavirus is most likely spread from person to person through: 
- Direct close contact with a person while they’re infectious 
- Contact with droplets of bodily fluids when an infected person coughs or sneezes 
- Contact with an object/surface (with viral particles) and then touching your mouth, eyes or nose.

Links to useful trustworthy sites


New Zealand Ministry of Health Covid 19 Information
WHO – Current information on the Coronavirus
NZ Government Covid 19 Advice page
Info Sheet – What is Covid 19
News and media updates – NZ Health Department
NZ Government Covid19 Website

Information sheets


Info Sheet – How Covid 19 Spreads
Info Sheet – Children and Covid 19
Info Sheet – Looking after Mental Wellbeing

What to do if you may have been exposed


Dedicated Healthline 0800 number for COVID-19 health advice and information
The number is 0800 358 5453 (or for international SIMs +64 9 358 5453).
It is free and available 24 hours a day, 7 days a week.

Streaming Funeral Services


We can offer full free streaming of any gathering from our Thames Chapel.

Firsthand Account From A Funeral Director



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Never miss another friend's funeral again
Thames – Open 8-5 Mon-Fri
Main Office, 709 Pollen St, Thames 3500
07 868 6003
Paeroa - By Appointment
Cnr Arney & Willoughby St, Paeroa 3600
07 862 6889
Whangamata - By Appointment
303A Port Road, Whangamata 3620
07 865 6884
Whitianga - By Appointment
48 Moewai Park Rd, Whitianga 3510
07 868 6003
07 868 6003